Who we are
This website is operated by Paul O’Brien Roofing & Building Ltd, registered in England & Wales (company no. 06933595), registered office Bath House, 6–8 Bath Street, Bristol, BS1 6HL. In this policy “we”, “us” and “our” mean Paul O’Brien Roofing & Building Ltd. We are the data controller for the personal information handled through this site.
If you have any questions about this policy or about how we handle your information, you can reach us at admin@paulobrienroofing.co.uk or on 01179 522 522.
What information we collect
When you contact us through the enquiry form, by email or by phone, we collect the details you choose to give us — typically your name, email address, phone number and a description of the work you are enquiring about. We only ask for what we need in order to respond to you and, where you go on to instruct us, to carry out the work.
Like most websites, this site also collects a limited amount of technical information automatically, such as your browser type and how you move through the pages. This is covered under Cookies below.
How we use your information
We use the information you give us to reply to your enquiry, to prepare quotations, to carry out and manage any work you instruct, and to keep in touch with you about that work. We may also use it to meet our own legal and accounting obligations. We do not use your details for unrelated marketing, and we do not sell or rent your information to anyone.
Who we share it with
We only share your information where it is necessary to run our business — for example with the suppliers, service providers and professional advisers who help us deliver and account for our work. Anyone we share information with is required to keep it secure and to use it only for the purpose we have shared it for. We may also disclose information where we are required to do so by law.
How long we keep it
We keep enquiry details for as long as we need them to respond to you and, if you become a customer, for as long as we need them to manage the work and to meet our legal and accounting obligations. When we no longer need your information, we delete or securely dispose of it.
Cookies
Cookies are small text files that a website places on your device. This site uses a small number of them: essential cookies that make the site work and keep it secure, and, where applicable, analytics cookies that help us understand how the site is used so we can improve it. Essential cookies are always active because the site cannot function properly without them.
You can control or delete cookies through your browser settings, and you can set your browser to refuse them. If you do, some parts of the site may not work as intended. Guidance on managing cookies is available within the help section of any modern browser.
Your rights
Under data protection law you have rights over your personal information, including the right to ask for a copy of what we hold, to ask us to correct anything that is wrong, and to ask us to delete it where there is no longer a reason for us to keep it. To exercise any of these rights, contact us at admin@paulobrienroofing.co.uk.
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk. We would ask that you contact us first so we have the chance to put things right.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page.